Services
Consultancy
Our CRM consultants are experienced in both using and implementing CRM systems. We will ensure you end up with a customised CRM product for your specific industry and business that can be used from the start, and we will help with any CRM training requirements.
Change Management
Business Process Development
Data Cleansing
Data Import
Management Training
User Training
Implementation
This full service package covers all solution components and installation considerations, guidance through installation of a client workstation, overview of the user interface and adding users, how to set up unique fields and much more.
Hands on guidance through the server install and access interfaces
Guidance through known considerations when installing dependent components
Assistance in the installation of a client workstation for the access method of your choice, including knowledge transfer to ensure you can set up all workstations independently
Orientation on the CRM user interface
Support
Technical Support Hotline
Resolution of queries on network matters and support on problems of implementing a CRM package
Corporate Technical Support Options
Resolution of network, IT infrastructure, data transport, SQL Server queries relating to larger client/server installations
Second line support to local IT staff addressing complex issues and needing access to our large FAQ and historical faults and fixes database
E-mail Queries
CRM user problems resolved by e-mail response
Remote Control Support
Connection directly to the source of the problem for hands-on resolution of problems with complex symptoms
Call Us Now on 01234 214 004
Or leave your name and number and we will return your call within 24 hours.